If you've got questions about the migration process, chances are you're not alone. Here are some of our most frequently asked questions.
I want to switch from OnSite to Retail. What do I do?
Arrange to speak with your account manager. They’ll provide a consultation, review your options, and recommend a path forward. You can also call us at 866-932-1801, ext 2 to arrange a conversation with your account manager. If you're not sure who your account manager is, don't worry, we know.
How will my information be migrated from OnSite to Retail?
How long does the migration process take?
There are many factors that will affect how long your migration process is likely to take. The duration will vary depending on how much data you have, how many other OnSite customers are ahead of you in our queue, and how quickly you are able to supply the data we require to proceed. The average migration, from signing the deal to your first transaction in Retail, takes roughly 4 to 6 weeks. Your Account Manager can provide a personalized consultation.
Is there anything I can do to migrate my information faster?
We recommend that you archive your outdated or unused products so you have less information to migrate over. We also request that you check your email regularly and be available by phone in case any blockers arise that require your attention before proceeding with the migration.
How do I archive outdated or unused products?
You can find that under Before you begin in Migration process overview.
Can I keep selling while my data is migrated?
Yes, keep selling as usual. The day before your planned go-live date with Lightspeed Retail, one final data migration from OnSite to Retail will be conducted after your shop is closed for the day to update your quantity on hand in Lightspeed Retail, ensuring no interruptions.
Will all of my data transfer over?
Much of your data can be migrated from OnSite to Retail with the help of our partner DOOSYNC™.
How can I keep my OnSite sales history?
If our partner DOOSYNC™ is migrating your data, they will migrate your sales history into Lightspeed Retail. If you’ve opted to have Lightspeed migrate your data, you must download your Sales History report if you wish to keep a record on file. Please speak with your Account Manager or Customer Success team for more information.
How does DOOSYNC™ migrate my gift cards?
A new code is created by DOOSYNC™ (a 12-digit number) for each gift card and you are provided with a conversion table in the form of a spreadsheet. A gift card's previous code is recorded in the gift card ‘Note’ section. The associated balance is migrated but the name of the customer who purchased the gift card cannot be migrated.
A few points to keep in mind:
- You can search for a gift card using its previous OnSite code in Lightspeed Retail by navigating to Customers > Gift Cards.
- You cannot scan an OnSite gift card code when processing a sale in Lightspeed Retail, as it will not be recognized by Lightspeed Retail. You will have to manually enter the new Retail code to proceed with the sale.
What happens to my Lightspeed eCom store?
Lightspeed eCom pulls its information, such as products and customers, from Lightspeed Retail. For this reason, you must set up Lightspeed Retail before getting started with your online store. Our Customer Success and Support teams are prepared to help you throughout the entire process. Reach out to your Customer Success team get started.
Can I keep my OnSite hardware?
Depending on your setup, you’ll be able to keep most, if not all, of your existing hardware. For a personalized assessment, get in touch with your Account Manager.
How can I ensure I stay connected to a network while using the POS?
Lightspeed Retail is a cloud-based POS, which means it works with your in-store wifi. If your internet connection is unreliable, you can still operate your business with the help of our integration partner Pronto, whose networks help keep your business running smoothly even if the wifi goes down.