Make the change!
Please note that Lightspeed OnSite has reached the end of its lifecycle and is no longer supported.
Migrating to Lightspeed Retail comes with many advantages to empower your business, and we'll be with you every step of the way to help ensure a smooth transition. Learn more about how Lightspeed Retail can help your business and visit our migration guide to learn more about the process.
Welcome to OnSite!
Here you’ll find everything you need to know about Lightspeed OnSite, including installing and setting up OnSite, creating/importing your product inventory, making sales and processing returns, generating reports, and more.
Use the left menu to navigate through the OnSite Help Center and explore topics. Or, use the searchbar to look for specific information.
Getting in touch with Technical Support
Still not finding the information you need? No worries! Our Support team is available to help you 24/7 and you can contact them in a few different ways:
- Start a chat
- Submit a request (email)
- Request a callback
- Call our Retail Support phone line
For specific instructions and contact information, please see our Contact us article.
Be advised that macOS 10.14 (Mojave) is only compatible with Lightspeed OnSite version 2019 1.0.0 and later. We recommend upgrading Lightspeed OnSite to at least 2018 3.0.3 before updating your operating system to macOS 10.14. If you are several Lightspeed OnSite releases behind and would like to update to macOS 10.14, we recommend updating your operating system and Lightspeed OnSite as follows:
- Ensure macOS is updated to 10.12
- Upgrade Lightspeed OnSite to 2018.3.0.3
- Update macOS to 10.14 (Mojave)
- Upgrade Lightspeed to 2019.1