OnSite Help Center

Welcome

IMPORTANT

Be advised that OS X 10.14 (Mojave) is only compatible with Lightspeed OnSite version 2019 1.0.0 and later.We recommend upgrading Lightspeed OnSite to at least 2018 3.0.3 before updating your operating system to OS X 10.14 (Mojave). If you are several Lightspeed OnSite releases behind and would like to update to OS X 10.14 (Mojave), we recommend updating your operating system and Lightspeed OnSite as follows:

  1. Ensure Mac OS X is updated to 10.12
  2. Upgrade Lightspeed OnSite to 2018.3.0.3
  3. Update Mac OS X to 10.14 (Mojave)
  4. Upgrade Lightspeed to 2019.1

Here you’ll find everything you need to know about Lightspeed OnSite, including installing and setting up OnSite, creating/importing your product inventory, making sales and processing returns, generating reports, and more.

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Use the left menu to navigate through the OnSite Help Center and explore topics. Or, use the search bar to look for specific information.

Getting in touch with Technical Support

Still not finding the information you need? No worries! Our Support team is available to help you 24/7 and you can contact them in a few different ways:

  • Start a chat
  • Submit a request (email)
  • Request a callback
  • Call our Retail Support phone line

For specific instructions and contact information, please see our Contact us article.