Much of your data can be migrated from OnSite to Retail, though some things can only be migrated through the use of DOOSYNC™.
What data can be migrated
For a quick overview of what can and cannot be migrated, please refer to the following table:
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Lightspeed Import Team
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DOOSYNC™
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Notes
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Products
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YES
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YES
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We strongly urge all merchants migrating from OnSite to Retail to archive their out-dated products by making them non-current.
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Vendors (Suppliers)
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YES
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YES
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Only one address per Vendor can be migrated: either the billing or shipping address.
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Customers
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YES
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YES
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Only one address per Customer can be migrated: either the billing or shipping address.
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Sales History
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NO
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YES
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Gift Cards
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NO
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YES
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Credit History
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NO
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YES
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Owing Balances in OnSite are transferred as Credit Accounts in Lightspeed Retail.
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Custom Fields on Products and Customers
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Custom workflows available
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NO
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There is no way to migrate Custom Fields, either by the Lightspeed team or DOOSYNC™. However, our Support team can recommend custom workflows.
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Purchase Orders
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NO
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NO
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General Settings (Logins, tax rates, employee roles, etc)
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NO
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NO
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This is covered in your Lightspeed Retail training session with our Customer Success team.
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Product Images
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Only eCom Images
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YES
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OnSite Support can export your Product images which you can then import using Lightspeed Retail’s Item Import tool.
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eCom
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Partial
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NO
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Contact our support team for details about migrating data from Lightspeed eCom.
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