Processing orders

When an order is placed in eCom, it downloads as an order to OnSite. The order's status then updates to Completed in eCom and becomes a Deposit in OnSite. To change the status to Paid, convert the order into an invoice in OnSite and then apply the credit received. If an order is canceled in OnSite, the corresponding eCom order will be marked as canceled. Any other order status changes in OnSite will not affect the status of the order in eCom.

NOTE: Invoices created in OnSite are not uploaded to eCom.

For more information about invoices in OnSite, see Making sales.

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