Refunding a deposit

You can refund a deposit on a quote or order in OnSite, and generate a receipt, indicating that the deposit has been refunded to the customer.

  1. In OnSite StoreMaster, reopen the quote or order.
  2. Click Invoice to generate an invoice, and save it.
  3. On the Payments tab click Apply Credit and apply the credit from the order to this invoice, and save it.
  4. Click Return to generate a return invoice, and save it.
  5. On the Payments tab process any refund payments. For credit card refunds, you must retrieve the original authorization numbers from the Deposits tab of the order to authorize the refund.
  6. Click Save and then Print to generate a receipt, indicating that the deposit has been refunded.
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