Service Notification
OnSite Help Center
ONSITE RETAIL (R-SERIES) RETAIL (X-SERIES) ECOM (C-SERIES) RESTAURANT (L-SERIES) RESTAURANT (K-SERIES)

    Restoring backups

    For how to back up your OnSite data go to Running backups.

    OnSite 3.8 and later

    1. On your OnSite server from the Apple menu choose System Preferences > LightSpeed Server. You may need to authenticate your OS X Administrator password.
    2. On the left side right-click LightSpeed Server and select Stop Server.
    3. When the status of the LightSpeed Server is stopped, right-click LightSpeed Server and select Restore Backup.
    4. Browse to Macintosh HD/Users/Shared/LightSpeed/Backups/.
    5. Your most recent backup is stored in the _Latest subfolder and is called Lightspeed Server Backup.lightspeedBackup. Backups from the last seven days are stored in the Daily Backups folder. Earlier backups are stored in the Weekly, Monthly, and Yearly archives folder. These backups don't contain any product or customer images.
    6. Selected a backup and click OK to begin restoring the backup.
    7. When the restore is complete, right-click Lightspeed Server and select Start Server.
    8. Log into OnSite.

    Note: The contents of the database reflects the data at the time the backup was generated. For example, if the backup you’ve restored is 3 days old, any data entered into Lightspeed since the backup was generated will not be in the restored version. Make sure you regularly back up your OnSite data to avoid data loss.

    OnSite 3.7.0–3.7.6

    1. On your OnSite Server, from the Apple menu choose System Preferences > Lightspeed Server. You may need to authenticate your OS X Administrator password.
    2. On the left side right-click LightSpeed Server and select Stop Server.
    3. When the status of the LightSpeed Server is stopped, right-click LightSpeed Server and select Restore Backup.
    4. Browse to Macintosh HD/Users/Shared/LightSpeed/Backups/ and select the file LightSpeed Server Nightly Backup.lightspeedBackup. This is the only backup that contains images. If you need to restore an older backup from the Daily, Weekly, Monthly, or Yearly folders, be aware that these backups don't contain images.
    5. Click OK to begin restoring the backup.
    6. When the restore is complete, right-click Lightspeed Server and select Start Server.
    7. Log into OnSite.

    OnSite 3.5–3.6.8

    1. On your OnSite server from the Apple menu choose System Preferences > Lightspeed Server. You may need to authenticate your OS X Administrator password.
    2. On the left side right-click LightSpeed Server and select Stop Server.
    3. When the status of the Lightspeed Server is stopped, right-click Lightspeed Server and select Restore Backup.
    4. Browse to Macintosh HD/Users/Shared/LightSpeed/Backups/server1 and select the backup file you want to restore. Pay attention to the timestamp on the file to ensure it is the correct backup. There can be additional folders, such as server2 and server3 so be sure you choose the right backup.
    5. Click OK to begin restoring the backup.
    6. When the is complete right-click Lightspeed Server and select Start Server.
    7. Log into OnSite.

    Note: The contents of the database reflects the data at the time the backup was generated. For example, if the backup you’ve restored is 3 days old, any data entered into Lightspeed since the backup was generated will not be in the restored version. Make sure you regularly back up your OnSite data to avoid data loss.

    OnSite 3.0–3.4.5

    1. On your OnSite server from the Apple menu choose System Preferences > Lightspeed Server. You may need to authenticate your OS X Administrator password.
    2. On the left side right-click Lightspeed Server and select Stop Server.
    3. When the status of the Lightspeed Server is stopped, right-click Lightspeed Server and select Restore Backup.
    4. Browse to Macintosh HD/Users/Shared/LightSpeed/Backups/server1 and select the backup file you want to restore. Pay attention to the timestamp on the file to ensure it is the correct backup. There can be additional folders, such as server2 and server3 so be sure you choose the right backup.
    5. Click OK to begin restoring the backup. A status indicator is not displayed during the restore. Wait several minutes after before you restart the Lightspeed Server. You can confirm the restore is complete by opening the Console application in Macintosh HD/Applications/Utilities.
    6. When the is complete right-click Lightspeed Server and select Start Server.
    7. Log into OnSite.

    Note: The contents of the database reflects the data at the time the backup was generated. For example, if the backup you’ve restored is 3 days old, any data entered into Lightspeed since the backup was generated will not be in the restored version. Make sure you regularly back up your OnSite data to avoid data loss.

    OnSite 2.0–2.9.2

    1. Locate your backup folder. By default it is Macintosh HD/Library/OpenBase/Backup.
    2. Select the backup you want to restore. Double-click the backup to uncompress it. The uncompressed filen ame is be xsilva_db.db.
    3. On your server, locate the Lightspeed database in Macintosh HD/Users/Shared/OpenBase/Databases/xsilva_db.db.
    4. Double click xsilva_db to open it with the OpenBaseManager. Click the Local tab and select xsilva_db. Form the Action gear at the top left of window select Stop Database. If you are unable to open the database directly go to Applications/OpenBase and open the OpenBaseManager application. In the left column click Localand in the right column then select xsilva_db.
    5. From the Action menu choose Configure Database. Clear Start Database at Boot and rename your database xsilva_db_old. Press the Tab key on your keyboard and save your changes.
    6. Quit OpenBase Manager.
    7. On your server, put the xsilva_db.db file you uncompressed in step 2 in the databases folder at /Users/Shared/OpenBase/Databases/ and make sure it is named xsilva_db.
    8. If your server is on OS X Tiger (10.4), run the FixDatabasePermissions command located at Applications/Openbase/Utilities. If your server is on OS X Leopard (10.5) or Snow Leopard (10.6) go to Applications/Utilities/Terminal and run the command sudo chown -R openbase:admin /Users/Shared/OpenBase/Databases/.
    9. Type your OS X password when prompted and press Return. Exit the terminal.
    10. Right-click the new xsilva_db in OpenBaseManager and select Start Database.
    11. When the status indicator of xsilva_db is green, log into OnSite.